3jlq Privacy Policy

1. Who We Are

This Privacy Policy is issued by 3jlq ("3jlq," "we," "us," or "our"), the operator of the online gaming platform located at 3jlq.org. 3jlq is the data controller responsible for the personal information you provide to us when registering and using our Platform.

This Policy applies to all personal data collected from users ("you," "Player," "User") through the 3jlq website, live chat, customer support channels, and any associated services. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

3jlq operates in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA") of the Philippines, and its implementing rules and regulations as administered by the National Privacy Commission ("NPC"). We are committed to processing your personal data lawfully, fairly, and transparently.

2. Personal Data We Collect

3jlq collects the following categories of personal data from players:

2.1 Identity and Registration Data

• Full legal name
• Date of birth (used to verify minimum age requirement of 21+)
• Gender
• Nationality and country of residence
• Government-issued ID type and number (for KYC verification)
• Username and encrypted password

2.2 Contact Data

• Email address
• Mobile phone number (Philippines mobile number required for SMS-based 2FA)
• Residential address (including barangay, city, province, and postal code)

2.3 Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account name, number, and branch (for BDO, BPI, Metrobank transfers)
• Complete deposit and withdrawal transaction history
• Game wagering records, including game type, stake amounts, outcomes, and timestamps

2.4 Technical and Usage Data

• IP address and approximate geographic location derived therefrom
• Device type, operating system, browser type and version
• Session timestamps, login and logout times
• Pages visited, features used, and navigation patterns on the 3jlq Platform
• Referral source (how you arrived at the Platform)

2.5 Communication Data

• Live chat transcripts between you and 3jlq support agents
• Email correspondence with 3jlq support
• Survey responses and feedback submitted voluntarily

3. How We Collect Your Data

3jlq collects personal data through the following channels:

• Direct registration: Information you provide when creating your 3jlq account.
• KYC verification: Documents uploaded to verify your identity and eligibility.
• Platform use: Data generated automatically as you interact with games, the deposit/withdrawal system, and other Platform features.
• Support interactions: Data provided during live chat or email correspondence with our support team.
• Cookies and tracking technologies: Automated data collected via cookies and similar technologies as described in Section 7.
• Third-party payment processors: Confirmation data received from GCash, PayMaya, and banking partners upon completion of a transaction.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 3jlq processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract (Terms & Conditions)
KYC identity verification	Legal obligation (PAGCOR / AMLC requirements)
Processing deposits and withdrawals	Performance of contract
Fraud detection and prevention	Legitimate interest / legal obligation
Anti-money laundering compliance	Legal obligation (RA 9160 / AMLC)
Responsible gaming monitoring	Legitimate interest / legal obligation
Marketing communications (opt-in only)	Consent
Platform improvement and analytics	Legitimate interest

5. How We Use Your Personal Data

3jlq uses your personal data for the following purposes:

• To create, maintain, and administer your 3jlq player account.
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To process your deposits and withdrawals in Philippine Peso via your nominated payment methods.
• To detect, investigate, and prevent fraud, collusion, money laundering, and other prohibited conduct.
• To comply with anti-money laundering obligations under RA 9160 and AMLC reporting requirements.
• To provide 24/7 customer support in English and Tagalog via live chat and email.
• To administer responsible gaming tools — deposit limits, self-exclusion, loss limits — within your account.
• To send you transactional notifications (deposit confirmations, withdrawal processing updates, security alerts).
• To send you promotional communications about 3jlq bonuses and offers, where you have opted in to receive them. You may withdraw consent at any time by contacting support.
• To analyse Platform usage patterns and improve the 3jlq user experience.
• To enforce our Terms & Conditions and protect the integrity of the Platform.

6. Data Sharing and Disclosure

3jlq does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BDO, BPI, and Metrobank, for the purpose of processing your financial transactions. Each processor is subject to their own privacy terms and applicable Philippine financial data regulations.
• KYC and identity verification service providers: Third-party services used to verify government-issued ID documents. These providers are contractually bound to process data only for verification purposes.
• Game software providers: Licensed third-party game studios may receive anonymised or pseudonymised gameplay data to provide and audit game services. Personal identifiers are not shared with game providers without your explicit consent.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law, court order, or regulatory directive.
• Law enforcement agencies: Where required by lawful request, court order, or to prevent imminent harm.
• Professional advisers: Legal, audit, and compliance professionals under strict confidentiality obligations, where necessary for 3jlq's business operations.

All third-party data processors engaged by 3jlq are contractually required to maintain appropriate security measures and to process personal data only in accordance with 3jlq's instructions and applicable Philippine law.

7. Cookies and Tracking Technologies

The 3jlq Platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, and understand how you use the Platform.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security cookies. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform — pages visited, time spent, error encounters — to help us improve performance and usability.
• Security Cookies: Support fraud detection and account protection functions, including unusual login pattern detection.

You may configure your browser to block or delete cookies. However, blocking strictly necessary cookies will prevent you from logging in to and using your 3jlq account. For analytics cookies, you may opt out by adjusting your browser settings or contacting 3jlq support.

8. Data Retention

3jlq retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods include:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, consistent with AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with RA 9160 (Anti-Money Laundering Act).
• KYC documents: Retained for a minimum of five (5) years after account closure.
• Support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for an open dispute or regulatory investigation.
• Marketing consent records: Retained for the duration of your consent plus three (3) years as evidence of consent.

After the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with our internal data destruction procedures.

9. Data Security

3jlq implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 3jlq Platform.
• Encryption of sensitive data fields — including passwords and payment identifiers — at rest in our database systems.
• Role-based access controls limiting which staff members can access specific categories of personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with NPC notification requirements.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 3jlq account credentials and for notifying us immediately if you suspect unauthorised access.

10. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 3jlq:

• Right to be informed: You have the right to be informed of the processing of your personal data, as reflected in this Policy.
• Right of access: You may request a copy of the personal data 3jlq holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your 3jlq account.
• Right to erasure or blocking: You may request deletion or blocking of personal data where processing is no longer necessary, subject to our legal retention obligations.
• Right to object: You may object to processing based on legitimate interest, including direct marketing. Withdrawal of consent for marketing communications can be done at any time via the support team.
• Right to data portability: You may request your personal data in a structured, machine-readable format where technically feasible.
• Right to lodge a complaint: You may lodge a complaint with the National Privacy Commission (NPC) if you believe 3jlq has not processed your personal data in accordance with the Data Privacy Act.

To exercise any of these rights, please contact our support team via the 24/7 live chat on the Platform or by email at [email protected]. We will respond to verified requests within 30 days. Identity verification may be required before processing rights requests to protect against fraudulent access.

11. Children's Privacy

The 3jlq Platform is strictly for adults aged 21 and above. We do not knowingly collect, use, or retain personal data from individuals under 21 years of age. If we become aware that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, any balance reviewed in accordance with our Terms & Conditions, and any associated personal data deleted. If you believe that a minor has registered on the 3jlq Platform, please notify us immediately via live chat or email.

12. Third-Party Links

The 3jlq Platform does not contain links to external third-party websites. This Privacy Policy applies exclusively to data processed by 3jlq through the 3jlq.org domain and its associated services. 3jlq is not responsible for the privacy practices of any third-party payment processors or game providers, whose own privacy policies apply to their respective services.

13. Changes to This Privacy Policy

3jlq reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated "Last updated" date. Significant changes affecting how we use your data may also be communicated to you via email or in-Platform notification. Continued use of the 3jlq Platform following the publication of an updated Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically — especially if you are a regular 3jlq player — to stay informed about how we protect and use your data.

14. Contact and Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 3jlq support team. All privacy inquiries are handled by real Filipino agents who can escalate data rights requests to our designated Data Privacy Officer (DPO) in accordance with NPC requirements.

Email: [email protected]
Live Chat: Available 24/7 on the 3jlq Platform
Support languages: English and Tagalog

3jlq aims to respond to all verified privacy-related requests within 30 calendar days. Complex requests involving large volumes of data may take up to 60 days; we will notify you of any extension within the initial 30-day window.